FAQ

About orders and payments

What payment methods are availableDetailslookhide

The following payment methods are available on this site:
・Credit card payment (Visa, MasterCard, Amex, JCB, Diners, Discover)
・Smartphone payments
Payment can be made by filling out the payment form (such as PayPay, which will be entered once the review is completed).
・Convenience store payment (Daily Yamazaki, Family Mart, Lawson, Ministop, Seico Mart)
*A payment fee of 220 yen (tax included) will be charged.
*Payment deadline is 3 days from the date of order.
・Deferred payment
Payment can be made via "Paidy (convenience store payment, bank transfer, direct debit)".

I placed an order, but I did not receive an order confirmation email.Detailslookhide

If there is a temporary surge in orders, it may take some time for the email to be delivered.
You can check your order details on My Page.
The email will be sent from the address listed below, so please make sure you have access to receive emails.

Please check your spam folder before contacting us as our email may have been classified as spam.

Can you wrap it as a giftDetailslookhide

Sorry, we do not offer gift wrapping.

Can you ship overseasDetailslookhide

To improve purchasing convenience for overseas customers, we have implemented "Buyee Connect", which displays a cart for overseas orders when accessed from overseas. By connecting to the proxy purchasing service "Buyee" using this cart, customers can enjoy multilingual customer support, overseas payment methods, delivery to 118 countries and regions, and low-cost delivery plans in some areas.

Click here for more details.

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[Payment options]

Paypal, VISA, MasterCard, JCB, Alipay, UnionPay

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[Customer Support (Email/Chat)]

Japanese, English, Chinese (traditional and simplified), Indonesian, Thai, Korean, Spanish, German, Russian

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【cost】

In addition to the product price and domestic shipping fees incurred on this website, Buyee will charge a proxy purchasing fee of 300 yen (per order) and an international shipping fee (Buyee has multiple options for international shipping).

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[International Shipping]

114 countries and regions in Asia India, Indonesia, South Korea, Cambodia, Singapore, Sri Lanka, Thailand, Taiwan, China, Japan, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos North and Central America USA, El Salvador, Canada, Guadeloupe, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Puerto Rico, Honduras, Martinique, Mexico Oceania Australia, Guam, Saipan, New Caledonia, New Zealand, Fiji, PNG Middle East United Arab Emirates, Israel, Iraq, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan Europe Iceland, Ireland, Azerbaijan, Andorra, United Kingdom, Italy, Ukraine, Estonia, Netherlands, Austria, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria , Belarus, Belgium, Portugal, Poland, Macedonia, Malta, Monaco, Latvia, Liechtenstein, Lithuania, Romania, Luxembourg, Russia South America and Africa Argentina, Algeria, Uganda, Uruguay, Ecuador, Egypt, Ghana, Kenya, Colombia, Zimbabwe, Senegal, Tanzania, Tunisia, Chile, Paraguay, French Guiana, Brazil, Venezuela, Peru, South Africa, Nigeria, Morocco, Mauritius, Reunion


We always strive to improve purchasing customer conveniency, therefore we introduce you the "Buyee Connect", a platform that connect overseas customers to access our services.

When accessing from overseas, the page will display an order cart that is specifically for overseas users. If you connect to "Buyee" using this cart, you will be able to access to multilingual customer support, international payment methods, international shipping to 118 countries and regions, and low-cost shipping plans.

Please check the details below.

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[Payment methods]

Paypal, VISA, Mastercard, JCB, Alipay, UnionPay

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[Customer services (email / chat)]

Japanese / English / Chinese (Traditional / Simplified) / Indonesian / Thai / Korean / Spanish / German / Russian

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[Cost]

Addition to the product price and domestic shipping fee, a proxy fee of 300 yen (per order) to Buyee and international shipping fees (Buyee offers multiple options) are required.

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114 countries / regions Asia India, Indonesia, South Korea, Cambodia, Singapore, Sri Lanka, Thailand, Taiwan, China, Japan, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos North America / Central America USA, El Salvador, Canada, Guadeloupe, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Puerto Rico, Honduras, Martinique, Mexico Oceania Australia, Guam, Saipan, New Caledonia, New Zealand, Fiji, PNG Middle East United Arab Emirates, Israel, Iraq, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan Europe Iceland, Ireland, Azerbaijan, Andre, United Kingdom, Italy, Ukraine, Estonia, Netherlands, Austria, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Portugal, Poland, Macedonia, Malta, Monaco, Latvia, Lichtenstein, Lithuania, Romania, Luxembourg, Russia South America / Africa Argentina, Algeria, Uganda, Uruguay , Ecuador, Egypt, Ghana, Kenya, Colombia, Zimbabwe, Senegal, Tanzania, Tunisia, Chile, Paraguay, French Giana, Brazil, Venezuela, Peru, South Africa, Nigeria, Morocco, Mauritius, Reunion


It is very convenient for overseas customers to purchase, the main station has proposed "Buyee Connect", and the overseas special shopping cart has been opened.
When I visited overseas, I used a shopping cart for overseas editions.

When using the purchasing vehicle for purchasing service "Buyee",
Pingtai staff provides multilingual customer service, overseas payment method, international transportation in 118 national areas, partial area return and low cost delivery service.

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[Payment method]

PayPal, VISA, Wanda, JCB, PayPay, UnionPay

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[Customer service (electronic mail/information)]

Japanese/English/Chinese (Traditional/Simplified)/Indo-Nishian/Thailand/Korean/Sinoban/Toku/Train

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[cost]

Excluded from the international shipping fee, the international shipping fee is 300 yen (per revision) paid by Buyee (many options provided by Buyee).

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[International Transportation Services]

114 countries/regions Asia India, India, Xia, South Korea, Yupuzhai, Xinkapo, Sili Lanka, Thailand, Taiwan, China, Japan, Nipo Er, Bar Jisai Tan, Meng Jalaguo, Feilibin, Fudan, Wenlui, Yuenan, Hong Kong, Macao, Ma Lai Xia, Burtian, Ma Erdaifu, Mongolia, Laochian. Kitami/Naka Mizu Mikuni, Satsya Kawara, Kana Dai, Gua De Rafu, Gaseda Reika, Gabuya, Tokuritsamida Wada Haga, Tomoe Nama, Tomoe Tasu, Hata Rei each, Hongdu Lasi, Madai Nike, Boku Xige ocean Ao Dalia, Guan Island, Seban Island, Xin Kuri Tania, Xin Xi Lan, Biji, PNG Middle East Alibo, Allied Chiefs and Chiefs, Ishiki, Ilake, Aman, Kataer, Shupu Lusi, Keweite, Shataku, Alibo, Tuiji, Balin, and Dian Dianzhou. Bingdao, Aierlan, Asha Benjiang, Andeli, Yingguo, Yidali, Wukelan, Aisaniya, Helan, Oujili , Xilin, Ke Luojia, Ruishi, Rui Dian, Xiban Fang, Si Luo Peke, Si Luo Bunni A, Ji Ke Republic of Korea, Dan Lu , Tokuo, Yuwei, Hugari, Fenlan, Hoguo, Hokariya, Byakutarasi, Hiliji, Budouga, Haran, Ma Qitan, Ma E et al., Mana Ge, La Fu Wei-ya, Lianshi Atsushi Deng, Li Tao, La Ma Niya, Lu Senbo, and Du Luosi. Minami-Mishu/Hishu Anetei, Ani and Lia, Ukanda, Ura Kei, Yakuridaer, Kotoi, Kano, Kennia, Gorinbiya, Tsubafuwei, Seinaikaer, and Tansou. Niya, Tonshi, Chili, Bara Kei, Horiyoshi Kano, Basi, Kansui La, Hiro, Nanfei, Niriya, Marakuge, Mori Gussi, Runi Wang


It is very convenient for overseas customers to purchase, and the main office recommends "Buyee Connect", which has been opened for overseas customers.
When visiting overseas, the page shows the overseas purchase of a car. When you use our purchasing agent to contact you for purchasing goods,
General flat provides multi-lingual customer support, overseas payment method, international shipping 118 countries, some areas enjoy low shipping service.

For more information, please see below.
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[Payment method]
PayPal, VISA, Bank of America, JCB, Alipay, Silver
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[Customer Service (Electronic Service/Information)]
Japanese/English/Chinese (traditional/simplified)/Indian/Western/Japanese/Japanese/Western/Japanese/Traditional
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[Cost]
Excluding domestic shipping costs, Buyee will pay 300 JPY (each purchase) for international shipping costs (Buyee offers many options).
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[International Shipping Services]
114 countries/regions
Asia
India, India, Xi'an, South Korea, Lipuzhai, Xinkapo, Siliman, Thailand, Taiwan, China, Japan, Niboju, Bajisai Tan, Mengka, Lao, Futan, Wenlai, Yuenan, Hong Kong, Macao, Ma Lai, Xi'an, Pian, Ma'an, Mongolia, Lao Ch.
North/Central
Beautiful country, 萨尔tileta, 加拿大, 瓜德罗pu, 蓥气达黎加, 彡买加, 国利尼达和田巴哥, 巴氿马, 巴崴田斯, HATA Rei each, Hongdu Lasi, 马谼尼斯, 橬西哥
Oceania
Ao Daliya, Guan Island, Shuban Island, Xinli Taniya, Xin Xihuan, Pizai, PNG
Middle East
Ali Bo, the combined chieftain of the country, Ishiki, Ila Ke, A Man, Card Tower, Shupu Rus, Kewei Te, Sha special Ali Bo, Tu Ei Qi, Balin, Shutan.
Europe
Bing Island, Ai Ying, A-Fan Pei-ji, An De-li, British, Yida-li, Yu Ke-huan, Er-sha-ni-ya, He-huan, Ou-ji-li. , Xihui, Keluoji, Ruishi, Zuidian, Xiban Fang, Siluo Peke, Siluo Bunnie, Juke Republic, Tanmu , De Guo, Yiwei, Hug Li, Fen Huan, Fa Guo, Bokari Li, Baiyong Luo Si, Bili Time, Bao Hug, Po Huan,马兼顿、马语等、聺哥、拉仴纴亚、聦子怦士聚、萗闼亚、罗马尼亚、卢子屡、翄罗斯
Southern Mito/Northern Mito
Agontei, Ani and Liya, 乌达达,乌拉圭, 肜瓜田尔, 沙乔, 纳纳, 国尼亚, 哥伦平亚, TSUBABUTHIKI, SENAI KA尔, TANSOU Niya, Tonshi, Chili, Bara Kei, Hosei Yoshiya, Hasai, Committee Rui La, Secret, Nanfei, Nichi Riya, Marakuge, Mori Gus, Runi Wang

Your order has been cancelled.Detailslookhide

Your order may be automatically cancelled due to the following reasons:
・Convenience store payment deadline has expired
Your order could not be paid for properly.
If you choose to pay at a convenience store, please check the payment deadline and make your payment within the deadline.
If you selected another payment method and your order was canceled, it may be that the payment method you selected was not available.
Before placing your order, please make sure there are no problems with your payment method.
*If your credit card has expired or you have exceeded your available credit limit, your payment may not be processed and your order may be canceled.

For cancelled orders, we kindly ask you to place the order again.
Please note that if an item is out of stock at the time of reorder, we will not be able to sell it to you.

Please tell me how to purchase products exclusive to FC members.Detailslookhide

To purchase products exclusive to FC members, you will need to join and log in as a FC member.
Please follow the steps below to link with this store.

■ Procedure
①Register as a member on each FC website.
②After selecting the FC exclusive product, the FC link screen will appear, so please log in from there.

* If you close the browser or switch to a different browser,
There may be cases where you are not recognized as an FC member and cannot make a purchase.

In that case, please go back to the product page and follow the link to complete the procedure.

Can I purchase without a FANY IDDetailslookhide

A FANY ID is required to purchase products from this store. If you do not have a FANY ID, please register a new one below.
FANY ID registration URL:https://id.yoshimoto.co.jp/signup_intro.html

After completing the purchase, I would like to change the payment method.Detailslookhide

We cannot accept changes to payment after purchase has been completed.
When placing your order, please carefully check the payment method before proceeding with your purchase.

The convenience store payment deadline has expired.Detailslookhide

If you choose convenience store payment and fail to pay within the deadline, your order will be automatically cancelled, so please place the order again.

Can I choose to pay in installments by credit cardDetailslookhide

Installment payments are not available at the time of purchase at this store.
Please check with your card company after your purchase.
We are unable to answer questions regarding the timing of credit card payments.